Refund policy

1. Trial

The Trial plan needs no payment. When it ends, you decide whether to continue on a paid plan.

2. Paid months

Plans are paid in advance. Once a paid month has started, it is not refunded, in whole or in part, except as set out in sections 3 and 5.

If you cancel, your plan keeps running until the end of the period you have paid (terms of service, section 9).

3. When the service is unavailable

If AWaaS Developer is unavailable through our fault for more than 3 consecutive days, we give you a credit, pro rata for the time it was unavailable. This is an exception to section 2.

Unavailability that is not our fault, such as a problem in your own systems or network, does not give a credit. To ask for a credit, write to hello@awaas.dev.

4. Top-ups

A top-up adds capacity to your workspace for the current calendar month (UTC) only. Capacity you do not use expires at the end of that month and does not carry over. Top-ups are not refundable.

5. If we end the service

If we end the service for your workspace, or stop offering AWaaS Developer, without any fault on your part, we refund the paid time you have not yet used, pro rata.

6. Questions

This refund policy forms part of the terms of service. For any question about a payment, a credit or a refund, write to hello@awaas.dev.